

To activate your plan and ride with peace of mind, you must enter it in the Cowboy app once your bike is set up.
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You will receive an activation code by e-mail when you purchased the insurance.Assistance to the insured during a transfer.Assistance in the event of loss of keys to the padlock or a locked padlock.If your bike is immobilized on a roadway accessible to our breakdown and towing service, we organize:.The minimum amount of compensation is set at 50% of the insured value as shown in the table of benefit in the terms and conditions and policy schedule. As from the 37th month, a depreciation is applied. No depreciation is applied to the compensation calculation during the first 36 months (3 years) of the bike.We will also reimburse you for damage if it is the result of an attempted theft.If your bike is stolen, we will either get you a brand new bike or reimburse you.The premium is directly influenced by the types of warranties that the policyholder chooses. The coverages included in the insurance contract.The chance to find a bike back is also increased if the bike is equipped with a GPS-tracker. The use of this criterion results from the statistical observation that the risk of theft is more enhanced for bikes without GPS-tracker. The presence or not of a GPS-tracker on the bike.The use of this criterion results from the statistical observation that the risk of material damage or theft is more enhanced in certain geographical areas. The geographical area based on the address of the policyholder's address.


What are the criteria for determining acceptance?įor the underwriting of a bike insurance, the risk is accepted (or refused) on the basis of the following criteria or, if applicable, their combination: The insurance is available with our Circular bikes, it doesn't cover secondhand purchased bikes.Your bike is intended for private or commercial use (e.g.The insurance is intended for people aged 18 and over who are officially resident in Belgium.An insurance policy intended for Cowboy bikes only.We cover your bike all year round for up to maximum 5 years.You can buy theft insurance within a year of activating your bike.I would strongly advise all users to activate them. Without the Theft Alert notifications I don't think I would have realized until the next day that it had been stolen. They saw the thief - someone who was already well known to them - and arrested him on the spot.Ĭowboy rider Peter, Ghent Belgium I wasn't planning on using my bike that day. Overnight I received new Theft Alert notifications, and the police sent two officers again. They checked a couple different houses, but with no success. I shared with them the live position of my bike and the police instantly sent two officers to the location. I immediately checked the app and called the police. Very grateful for Cowboy's brilliant anti-theft system.Ĭowboy rider Dom, London UK I left my bike outside for five minutes, and it was stolen. When I arrived back to work, I got a phone call - a customer had found my bike.

I traveled there, asked if they'd seen a bike in the area, and made a big point of saying it had a tracker on it. On the Friday after, more notifications but this time pointing clearly to a car wash. The next morning, I received an alert around 7am that my bike had been moved around South East London. My bike was taken around midnight, but I missed the notification on my phone.
